Not sure what it is but in Vegas you tend to get that next level of experience with customer service. This kilt was a very inviting place from the heat. Sat at the bar and chatted it up with a lovely kilt girl named Jean. She was very accommodating and made me feel welcome. I drank for an hour and a half to kill time and watched sports on the many TVs on the walls. For a Tuesday morning this place was pretty busy with tourists. The upstairs portion seems to be seats going around a railing and had no tables whatsoever. That was a bummer. Overall, a good time and Jean was a cool chick to chat with.