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| - I have to agree with everyone else who has had issues with this particular Cheesecake Factory. I'm a huge fan of the chain and was excited when a location opened close to my work downtown. At this point, though, I can say my co-workers and I will probably never return to this one again.
We were a party of 8 and arrived early, so we beat the entire lunch crowd in terms of getting seated and getting our orders in. When we ordered, I asked the waitress for bread and butter. 10 minutes later, we were all sitting around, still waiting for our bread and butter.
45 minutes after we had ordered, our food was still nowhere to be seen. When the food did begin to come out, it came in waves. Eventually, all but one of us had gotten our food. This was bizzarre because three people at the table had ordered salmon. Two got their salmon, the third was left waiting. It was a solid 7 minutes that we all sat around staring at our food as it grew cold while we waited for the final person to get her meal so we could all start eating.
The manager did come and appologize for this, and gave her a comped dessert, so that was nice. Another person's salmon ended up being completely burned on the bottom, so that had to go back and the manager her a comped dessert as well.
We were there for a celebreation, so when it came time to order dessert, several of us ordered cheesecake. I ordered a slice of the Banana Creme Cheesecake. They brought our cheesecakes, and I took one bite of mine and it was FROZEN. At that point, I was so over it I didn't even want to mention it to the waitress, but the rest of my party was fed up and told her as soon as she came over again. She made a face and informed us that the Cheesecakes are all freshly made.
I poked the cheesecake with my fork to demonstrate and it made the classic "crunch" sound of a frozen cake, so she took away my cheesecake and was gone for another 10 minutes (this was the trend of the whole meal). When she returned, she asked if I'd like to have strawberry cheesecake instead. I said no thank you, can I please just have another slice of the banana creme? She then informed me that the banana creme was all frozen. So I ended up with no cheesecake.
And all would have been well if that had been the end of it. I'd have left sad and disappointed, but not angry. No, the anger came when I got the bill and saw that my frozen, inedible, cheesecake that I had been forced to cancel was charged on the bill, and then marked as a "comp." Being forced to take back food because it is frozen is not a "comp, " that is bad customer service. It is insulting to your customers when you mark food as a "comp" when in fact they received nothing. I had one bite of frozen cake and was forced to send it back. You have not done me any favors by not charging me for that cake. That cake should never have been given to me in the first place.
Overall, the main dishes we did receive were the usual yummy quality of Cheesecake Factory. But getting our bread took forever, getting our food took forever, getting our desserts took forever, and getting our bill took forever. There is a serious managment issue going on with this location that needs to be fixed ASAP.
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