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  • Positive: clean, organized, well lit, the employees know their stuff Negative: The prices at Jo-Ann's are slightly higher than online retailers and Wal-Marts; but there are just some things Wal-Mart doesn't sell. They are always understaffed and the majority of employees are surly. Expect to be interrogated if you want to make a return. Every time I come, there are long lines and extensive wait times for everything. As I write this review, the customer next to me is arguing with an employee. Apparently, they're systems have some kind of glitch and they aren't giving refunds; only store credit. Since I just finished arguing with a different employee, I feel sorry for the other customer. I'm sure people reading this review feel sympathy for the overly harassed employees.
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