Unfortunately, Jerome is showing his true lack of professionalism. I hate being put in a position like this, but here we go. I do have the emails confirming our appointment time. I also have the three follow-up confirmation emails from Jerome clearly indicating that we did have an appointment. Man up Jerome. Its sad that you have chosen to attempt to make me out to be a liar, rather than being an adult about this. A simple apology would have be appropriate.