Disappointing experience tonight. Called Pizza Hut in Stow to place an order for 7 hungry girls. Wanted to get the special that was offered in the Red Plum flyer that comes to the house. The guy who answered the phone said they didn't know about that special and he offered something different. 20 minutes later, my husband goes to pick up the pizzas -- no order -- no record of the order. And, yes they do have the special offered in Red Plum. Apparently when the phones get busy, calls get re-routed to a call center -- and therein lies the problem.. Talked to the manager on location in Stow -- said he'd deal with the call center issue -- but nothing offered as compensation for my husband standing there on a Friday night waiting for his pizzas to be baked. Not happy.