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| - Their bait and switch tactics and used car salesmen lying tactics is outrageous. I was offered 2 nights free at the Plaza in Las Vegas to listen to their timeshare sales pitch. I asked how much it would be for 2 additional nights. I was told $190 and I would get a $100 Visa after the presentation. I asked if that included the resort fees, since I could book at The Plaza for $7 a night cheaper and not have to go to their presentation. I was assured the resort fee was included and asked again if it was $100 visa or a restaurant card, it was a visa. I go to pay and again ask if that total included the resort fee, it did. My significant other was listening to the conversation. This was in Feb 2016. So today 4-18-16 I get a call to schedule my time for presentation, go thru the whole thing again, then she verifies 4 nights at $190 and resort fees are NOT covered. I told her that it not what I was told, and pull the recording, she does not have a recording, but the day after I paid I was supposedly emailed a confirmation that the resort fee was not covered and I had 7 days from that day to cancel. I was suppose to go the end of May and told them to cancel, of course she refused. I asked for a manager, supposedly she was the guest services manager. I then asked for the designated agent, or registered agent, she said they did not have one. I explained every business had one, and it was usually an attorney. She assured me she did not have one. I then asked for the name and number for their legal department, she then told me only my attorney could talk to theirs, which is a lie.
She asked what I wanted done, I said I wanted a refund, said she couldn't so I said I would go the legal route, and said goodbye and hung up. By the way the Manager is Johnathan Lee and their legal registered agent is Greene, Roberts, and Rasmussen
8485 W Sunset Rd
Ste 28
Las Vegas, NV 89113
Here is the better business website to report them https://southernnevada.app.bbb.org/complaint/view/90126948/c/k7y48m
04-19-16 After disputing with my credit card company, I received a call from Benjamin, at the Las Vegas office and I am getting a refund, they are still stating they did nothing wrong, and a 6 month prior email stated resort fee is not covered. I had called on an email in feb 2016 NOT Oct 2015. They send you a bogus email stating you purchased which I had not, do not use them unless you record your own conversation and let them know you are recording so you can play it back to the top "used car person"
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