FOLLOWING MONRO'S POLICY NOT RECOMMENDED BY ANTI-STALKING AND ANTI-PHISHING EXPERTS.
FEMALE CUSTOMERS OR ANYONE CONCERNED WITH PHISHING OR IDENTITY THEFT BE ADVISED BEFORE USING MONRO'S SERVICES.
Last week I notified readers that this Monro operator would NOT do an oil change unless I provided my home address. Here's what I learned since from Monro's customer service rep: (1) Monro's policy requires ALL customers to provide an address as condition of service. In other words, my experience was not unique to the franchise I visited; (2) Monro claims it uses the customer's address to organize its records to retrieve work sheets, billing info, etc and (3) it uses customers' addresses to mail promotional material to past customers.
In my opinion that explanation is not sufficient to change my mind about this Monro and its practices. Monro can organize customer records using customer last name or license plate identifier and simply ask customers IF they actually want direct mail promotional material sent to them before asking asking for the address.
Experts recommend against providing such personal information. The FTC advises against all unnecessary disclosure of personal info as a safeguard against phishing and identity theft. Link provided:
https://www.consumer.ftc.gov/articles/0272-how-keep-your-personal-information-secure
Likewise womens' advocacy groups advise women concerned with stalking to keep home addresses private unless absolutely necessary. Link provided:
http://www.womenslaw.org/simple.php?sitemap_id=178
Before updating this review I checked Monro's privacy policy. They don't appear to have one concerning customer info on file at its stores. The corporation has a privacy policy concerning information stored on its website but I could find nothing about Monro's obligations to secure customer information acquired elsewhere. If my information is incorrect, maybe Monro can provide additional information.
There you have it. If you're concerned with the unwanted possibilities outlined in this review you'd be wise to avoid Monro.