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  • I don't get it (It = the hype about this place). On Sat. Dec. 17, 2011; service was so crappy - that I left without completing my purchase. I was put on hold as I stood at the register to buy gift certificates so she could answer the phone then wait on another customer bringing in merch to resale - go back to the phone call and talk to that person then help the new girl complete a transaction. I can't do it. When did phone calls take precedence over a customer in person? I took the time to drive the V8 truck and burn gas, trek through snowy parking lots and iced over sidewalks to be ignored? State street location is better on service. As for resales: I guess they buy based on their client demand but I get tired of the so-called "chic" manager-lady (she's always there on the 3x I've visited so I'll assume she's the manager). They have a tendency of overpricing a number of things but especially shoes & boots. Coach, USED, rain boots $128. Coach, USED, calf high boot at $128. Honey go to Boston Store and use the instore coupons and you'll get the rain boot for $45-60 and the knee high boot for $125. Again, brand new. WTH! Cheap: no. In reference to the other Yelpers that said this place is cheap. If you take time to walk a sale or be patient for the sale date at H&M or Macy's - you'll get what you want at an even better price. Alternatively, if you want it now and it's out of season - go for it. I have made some good finds.
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