My boyfriend and I stayed here for a long weekend and were nervous because of the reviews on the SPG Rewards website. We went with our gut and booked a room despite the many poor reviews. We were pleasantly surprised upon arrival. Everything was gorgeous in the lobby and the hotel staff were very courteous. They even upgraded us to a corner view room in the tower for free. The room itself was comfortable and only thing I didn't like was that the shower was a bit small. Other than that, we were pleased with our stay.