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| - Ok. So let me start this by saying that I love watching movies and as soon as I found out there was a new theater opening up right down the street from me, I was super excited. Especially since they were to serve food and alcohol! As soon as Groupon offered a ticket and a soda for 5 bucks, I figured "How can you go wrong?!".
Well, we went for the first time tonight (7:30 on a Saturday night) and I must say I was pretty disappointed. The way the theater entrance is set up is extremely odd and chaotic. It reminds me of an airport with the people lining up, waiting on benches to get in to their theater and a bar in the corner of the lobby. Needless to say, it was not a relaxing experience at all.
Luckily we chose a movie that did not come out this weekend or we would have been lined up by groups, similar to the way we now board planes. They offer "Reserved Seating" for a dollar extra per ticket. I strongly recommend paying the extra buck. You have to buy it at their ticket kiosk or online only. Do not go to the box office because they cannot offer you reserved seating. They seat in this order: Reserved and then general admission for the older movies or Reserved and then in groups of general admission (printed on your ticket, I'm assuming in the order you purchase them).
The difference is huge. There are two types of seating. A love seat style, comfy chairs with swivel tabletops that are mostly reserved (these are the only ones you can reserve) and then there are the general admission seats. These are literally office rolling chairs that sit behind a desk that looks like it belongs in a high school computer lab. We lucked out and got there 30 minutes early and were able to snag one of the last love seat chairs, thank goodness, or I would have been pretty upset...
As for the waiters, they were very nice and attentive. I honestly thought that it would have been super distracting with them bringing food in and out during the movie as I am very easily distracted when it comes to theaters. But I was pleasantly suprised that they were considerate and didn't bother me at all.
After the movie we attempted to try and upgrade our additional groupon general admission tickets for reserved tickets, only to find out that Groupon and movie passes are not able to be upgraded. The manager was nice enough to exchange our Groupons for movie passes (so they didn't expire for a good while), but we still had to rebuy tickets to reserve tickets. Like I said, the box office can't do reserved seating, but the ticket kiosks are supposed to be able to. We tried and failed two times and had to have the manager assist us, even he was unable to purchase them. However, A+ for the manager as he gave us extra movie passes for our troubles and instructions on how to buy them at home. Sucks that if you buy them online they charge you an extra dollar per ticket (in addition to the dollar to reserve) just to buy online.
All in all, I'd rather get to Harkin's earlier and go out after the movie to a restaurant than deal with this theater.
Advice for Future Studio Movie Grill Goers: Buy your tickets online (spend the extra two bucks!)
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