Their hotel is being very stingy...they charge you a $15 resort fee for something that they should be providing in the first place. But what makes the matter worse is if you dont get a change to take advantage of these "resort" amenties, they can't waive this fee. Secondly, I had asked if they had an extra lamp since the hotel room was sooo dark, they told me that they cannot move any furnitures around. What kind of excuse is that?
Their customer service is not exactly what I would call "top of the line". I know there are a lot of ppl checking in every day but I think sometimes I think if you are not a "HI Roller" they don't really care about you...
C'est la Vie...