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  • Went to this location a couple of times, only giving it one star because of the variety of chicken wings' flavours that the restaurant chain offers. However, customer service at this location is terrible. Tonight we got there at 715pm, the restaurant was 1/3 full and maybe 3 waitresses there. We a family of 4 were greeted by a girl at the bar and she directed us to sit at a table by the window. The chair space was pretty tight on one end and so I let my younger daughter sat at the tighter spot. As I was helping her to take off her jacket, a waitress came near us with a beer for a guy behind our table but she had no sense whatsoever stepped in and stood between me and my daughter because my chair was tucked in. I was standing behind her the whole time waiting to sit down with my daughter but she was chatting or taking orders for this guy or father of a family of 6. I felt annoyed already and my husband suggested to change table. So I had to go and asked the same girl who greeted us to see if we could sit at another table that was available. She said no because they were reserved. The restaurant was only 1/3 full ok! Well fine, then we saw someone just left and asked if we could sit there next. She said gave her a few minutes to clean up. So we went back to the entrance and waited. We saw her cleaning another table but not the one we just asked. Does it make sense??? She could have cleaned ours first because there were no other customer waiting to be seated. She finally cleaned out most of the stuff on the table for us but then went to talk to the clueless waitress. Afterwards, she went into the kitchen and brought some menus back to the front but no intention to keep cleaning the table we were waiting for. As we were standing, watching their behaviours and waiting, my husband said maybe she asked the clueless waitress to clean the rest. But the clueless waitress was taking orders at a table so that means we had to wait longer and until she's done. At that moment, I was not impressed and so we left for another restaurant. Too bad so sad with this kind of customer service. We'll not go back for the dining room if these girls still work there. Also noticed the waitresses like to chat with guys who ordered a beer or a pint. Maybe trying to get more tips.
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