I've got to be honest, I don't think I've ever been as blown away by customer service as I was here. I went in about half an hour before closing, was not rushed at all. I basically just walked in and said I was interested in a road bike but knew very little about them (I'm a MTBr). I was helped by Glenn, who, within two minutes, had me sitting on a bike, measuring me and adjusting things, and explaining the physics behind positioning and angles and the difference between the male and female physique on a road bike. At no point did he try to upsell anything (in fact, he didn't even ask me about a budget). He just gave me a few things to think about before I invest in something new. He was very obviously focused on getting me the product that will give me the most efficiency and power for my needs. So very impressed...this is absolutely where I will be buying my bike.