Been a subscriber since 2013 internet, phone service was good for first 3 years, then we decided to get basic cable, that's when it went haywire ... almost every other 3 months we'd be surprised at our statement?!?! It keeps increasing by $20 then $30 with the same service. Wthell! So we had to visit the store for a face-to-face transaction, can't rely on the phone people, will give you same techy ek which they can only understand ... even if you say english please! So we spoke to the manager and always brings down the subscription price to what they have on promotions which is all over television and assures you of another year with that subscription fee ... wait after 5 months they start increasing the price again for same service and will make "falling off the promotions" an excuse or using their usual techy language, oh wthell! It is very frustrating, disappointing, irritating and I get so angry then they will again for the nth time decrease my subscription rate ... what is this?!? You get a subscription to entertain yourself and family and everytime the bill comes, we have to rush to a store to contest the figures. Do you people even value loyalty????? Your slogan should be COX ... you'll be surprised how unsuspecting customers wake up to a new bill ... I'm done, taking off cable.