The dental assistant is an all star, kudos to her. The reason for the poor rating is the abundant, presistant advertising of products neither asked for, nor necessary, the inabilty to schedule time and fill out forms using ZipDoc - warn me I am wasting my time filling stuff out u do not use or look at, and last but not least for not listening to your patient and not leveling to explain why something is done, or entrrtain alternatives. Also pressuring patients to give you good review is not how it works - listen what patient is asking and telling you and answer questions drop your agenda and truly work for your patient, not use them for reviews, references and buying as much as possible. Everyone can see though cheap advertising and lack of genuine care.