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  • I'm very disappointed with this place. The first time I got my eyelashes done which was the "CLEOPATRA" (paid $200) they were good for the only first 2 days, than by the 7th day I had less than Half of the lashes on me. I follow every instruction they gave you for the after care, even bought the gel concealer and NOTHING. I called by the 8th day to let them know and spoke to Taylor, all she said was that I could get a complementary 30 min session fill so they could replace the lashes that had fallen but that I had to go that same day which was on Father's Day so I ended booking the app at 11:30am. got there late cause i had to drive 30 mins to get there. (when I called it was only 10:45am) and the lady that was in front charging tells me that they cant take me cause I was late and they had more apps so I had to come back some few hours later (4:30pm). WTF!!! Hello, its fathers day! I live across the fuckin city from that place like yeah I'm gonna come back again. (Wasting gas & money) Asked her if I could come back tomorrow and she says yes but I would have to pay 29.99 for the 30 min session and thats including the discount they were giving me. Asked why I couldn't get the 30 min session for free the next day and she says cause i had spoken to Taylor and that she was not the manager there and it would one more day from when I got my eyelashes done! Seriously, for one day of a difference. HORRIBLE CUSTOMER SERVICE!!!! So, since I had really liked the way they looked the first day I said yes I didn't mind paying, so I GO THE NEXT DAY the girl that helped me did a fantastic job she actually gave me an extra half hour but what happens next? They fall off the 4th day of having them. Once again following every step of the after care. I see so much reviews on here talking some wonderful stuff, really makes me think if they're even real customers. I don't know if they're product is cheap and thats's why lashes fall off so fast. Not only this happen but the first day I went i booked my app with a certain person and they ended up putting me with a different one. Asked why and they said because they had scheduling problems. Did i had another option? NO!!! So Everything was so uncomfortable. the whole time the person that was doing my eyelashes seemed like she was being nice not because she wanted to more because she had too. No conversation was made. Even felt asleep. I had booked my app with the person I requested cause I had seen her work and also knew her. Later ended talking to her about what had happen and she didn't know about none of this. Im just waiting for all this lashes to fall off by them selves. This is HORRIBLE. I pretty much ended spending $255 for lashes that didn't even lasted a whole week. Not including gas since i live 30 mins from there and MY TIME which is more valuable than anything else. Since Day 1 everything started wrong and I'm mad cause i was really expecting a good job done since the first time. And knowing that I couldn't spoke to the actual manager is even worst. Not to forget that same day I went there was another customer complaining about her lashes falling the next day she got them done! Too bad it was too late. So anybody that goes here please think twice before spending any dollar. I work hard for my money and to waste over $200 for lashes that didn't lasted even a week is very disappointing. Someone has to have more control over this location. Because this is HORRIBLE. and i would definitely not recommend this place to none of my friends. Btw the girl who did my lashes the first time was Alex (white girl with red hair) horrible experience with her. The second one (which was the one who I had requested from the beginning) was Natalie "lash artist", she was Amazing. Oh And i know about all this names they have for there employees based on experience. Even tho I got my apps with lash artists there shouldn't had been a reason why my lashes lasted less than a week.!!!
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