We liked the adjustable bed with latex mattress that we bought here over a year ago so much that when we put a wall bed in our guest room, we ordered a second latex mattress from Arizona Premium Mattress. We had it scheduled to be delivered the day before an out-of-town guest was to arrive. However, just before the delivery date, I was told that the mattress was hung up in customs and would arrive several days later. I contacted Greg through whom we bought both of our mattresses. He arranged for an upgraded mattress they had in stock to be delivered at no additional cost. Nice to find a company that values and cares about retaining customers. Our guest loved the mattress.