I'd like to give Red Bowl more stars because the food is really good and the prices are very reasonable, especially the lunch specials. Plenty a food that tastes great.
Management needs to focus on customer service. No one was rude and seating was quick. The wait staff was busy (maybe understaffed?) but friendly. With better staffing prices could probably even be reasonably increased without customers noticing or complaining.
Keep making great food. Help your team out with better staffing or training. That's all that is needed.