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  • Terrible customer service yesterday at this location. Pepsi Canada is giving out these great coupons right now where you can get a bag of Lay's chips and a case of Pepsi together. The cashier, a woman named Genet, informed me that she was only going to give me one of the items, even though it clearly stated on the coupon that the deal was for the two items together. She then claimed that she couldn't scan the coupon and therefore it didn't work. At this point I asked to speak to the manager. Genet made a phone call to the manager but they couldn't be bothered to come out and speak to me. She then told me that the manager said they would honour the coupon for the chips only. I asked for the coupon back since it was obvious that this store was poorly run with untrained staff who couldn't even handle a simple coupon. Total value of the Pepsi and chips was $7.50. Such a hassle. When I told the cashier that I wasn't going to pay for the items (I was already spending $50 on other groceries there) she began slamming the case of Pepsi on the counter in order to scan it again and acting very angry. Such a horrible experience. The next day I went down the road to the Fresh Co. at Galleria Mall and they honoured the coupon without even a word. I'll be taking my business there from now on.
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