I'll start with the good - this place is clean, the french bread and quiche are great and the cakes and pastries look delicious. Now the bad - the customer service here is very poor. I recently moved to the neighbourhood and I have come in three times looking for breakfast or lunch. All three times I have had to initiate an interaction with one of the two or three people behind the counter because not once has anyone here even acknowledged that there is a customers standing in front of them. The first time I came here was the worst - I told the lady I wanted to have breakfast and she just kind of waved at a stack of menus and went back to whatever she was doing. I grabbed a menu and sat down and waited... and waited... and waited. I got frustrated after about 20 minutes of being completely ignored while seeing the two other occupied tables receive food, so I got up and left.
On my two subsequent visits to buy baked goods I was again completely ignored by staff that could obviously see me standing in front of them, so I think it's safe to say that the very poor service here is an ongoing problem. It's unfortunate because I had hoped this would be a place I could take visiting relatives for tea and treats. Too bad.