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| - I was seriously concerned about renting from Dollar after reading the Yelp reviews. I considered changing companies, but had paid as part of a package deal, and it seemed like a hassle to change late in the game. But we had absolutely no problems. When we arrived at the McCarran Airport car rental hub at around 5:30 p.m. there were 4 agents working, and we walked right up to the counter. The agent was efficient and not overly aggressive with the required upsell.
We did have a problem with a couple of policies that popped up unexpectedly. We had made the rental car reservation through Expedia with the expectation that my travel partner would be doing the driving. Dollar required a $350 credit card hold which HAD to be in the name of the driver. Since my friend had only a debit card we had a choice. Either I would do the driving, or we would have to pay the $10 per day extra driver fee. Since my friend REALLY loves driving, we opted to pay the extra $70. That, in combination with the $22 per day for the lowest available insurance option really drove up the cost of the rental above what we had already pre-paid. This was my first time renting a car for a trip, so I guess I'll just chalk it up to "live and learn."
When we went to go pick out our car we found that they were out of economy, so we got a free upgrade to compact. The car (a Nissan Versa) was clean and in good working order. It also had terrific gas mileage. The stereo had an input jack, which was exactly what we were hoping for, so that we could listen to music on our iPods.
Dropping off the car was extremely simple and efficient. So, essentially, my experience with this Dollar agency was much more positive than a majority of the other reviewers. If the option was available, I would give them 3.5 stars.
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