So extremely disappointed in this practice. After multiple phone calls to the office and several weeks, I am giving up. They obviously have more patients than they know what to do with. and they dont need my business.
My insurance is contracted with this provider and it was found that I needed to have several varicose vein treatments, however I could never get anyone to call me back with my financial obligation. With my insurance it depends on if it is listed as an "in office procedure" or a "surgical procedure". I spoke with several staff members that always sounded concerned and that someone would call me back, it just never happened. The office scheduler, Antonette, was so quick to call and schedule my procedures, but wasn't able to provide financials to me. I shared that "wouldn't it make more sense to quote cost before scheduling so that you aren't wasting your time, if the patient is unable to afford". She agreed and stated the office is going thru some management changes. This is a poor business practice and I can see why they have poor reviews.
I work in Healthcare and this is absolutely unacceptable and I will find a second opinion. What a waste of time, energy and my initial copay. I should have known from the time I arrived the 1st time and they didn't verify my correct benefits, that this was going to be a problem. Steer clear and find another provider.