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  • Ordered our pizza at 3:47pm, the cashier said it would be 10-15 mins. Totally fine, that is a normal wait time to make a fresh pizza. We waited at the table in the lobby the whole time. We were talking so it was obvious we were still there. At 4:23, we finally see an employee and ask where our pizza is. The employee pulled it out of a heating oven. She said it had been sitting there since about 4 pm. Irritated that our pizza had been sitting for over 20 minutes so it was no longer fresh and we had been waiting for about 40 minutes, we asked for a refund. The employee typed a few things in the credit card machine and said it would show in our bank in 3 days. We asked for a receipt for confirmation, since we didn't receive one when we paid and she was unable to produce it. She then phoned her manager who walked her through the refund process, and had us sign a receipt after. So when she had said it was refunded, she actually hadn't processed it. We got our refund, left the pizza and went across the street to capriotts and had way better service! We won't be back!
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