This company is horrible I mean horrible . You better not trust them with anything they do or say . Let me tell you a little of my situation. They scammed me and said Itz only 99 deposit to start they added 199 for my alarm wires. I signed up for service January 2 come to find out. No one was monitoring my home and I had no internet or phone . I have went round and round with them. I said to them why when my touchscreen power down they did not call me , there answer was they don't know. This is all I scam no one is monitoring anything and it a third party company who gives you a run around