Got the Caramel Latte. Tastes OK. Took 7 minutes out of my day and I was the only one in line. I don't understand why people say the service is "superb". It's not like they were super nice people or anything. Also there were flies crawling over their "in house" syrup nozzles, so they weren't to clean. No coffee collars to keep your hands from burning. No stoppers to keep your coffee warm on the go. I could make an entire pot of coffee in that amount of time. The art was okay, nothing I haven't seen before. If you've got loads of time to spare and want artisan coffee with some homeade caramel, be my guest. Otherwise, go to Starbucks.