This is definitely one of my favorite Starbucks locations. I visit Kent every week and I always stop here for a cold brew or latte. The drinks are made excellent and the food is fresh and delicious. The staff are friendly and always make you feel welcome. The downstairs area is bright and convenient for takeout and mobile pickup while the upstairs loft area has a cool, cozy vibe. There is an outside seating area that is perfect for enjoying the view of Kent in the fresh air. I have never had an issue at this location and all my drinks were made efficiently and with care.