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  • Went to get our oil changed. Sat in the car for 20 minutes while 3 employees looked at us and continued working, completely ignoring us. One got within ear shot and I asked him if anyone was gonna help us. He told us we have to go inside. No big deal but that would have been helpful to know 20 minutes prior. Went inside. Did some shopping. Went back to TLE about an hour later, where we were informed that they didn't even touch our car, and weren't going to. They told us our oil plug was stripped, further explaining that he had to use a torque wrench and pry bar to loosen it and it wouldn't come off so they left it, again without even informing us. Where are these peoples managers?? This is appropriate enough behavior?? Yes I understand its Walmart, but SOME customer service would have been nice. Two thumbs down.
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