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  • The hotel room is new and the location is good. However some of the front desk staffs need more training. When I checked in, the hotel staff was rude. She first asked me to show the AAA card because I booked a AAA rate. I showed her my card, then she complained my fingers covered the name. I just handed her the card for her to verify the name. To be honest, I booked AAA rate through different Marriott hotels at least 100 times, not at once any other check in staff questioned me like a thief. I then asked her about the Marriott gold member benefit. Please note I didn't ask anything like room upgrade, breakfast, or lounge..etc. I understood it was a courtyard but not a Marriott. I was simply asking about a late check out which was listed in Marriott.com that was guaranteed for gold members in all Marriott chain hotels. She immediately replied not all Marriott hotels followed the member rules. I showed her the Marriott web site on my cell phone. She repeated again this hotel didn't follow Marriott rules. Even another staff next to her told her immediately she should not say in this way. Other than this particular person, all other hotel staffs seem friendly and helpful.
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