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| - I could not be more disappointed with a recent service visit to BMW North Scottsdale. I drive a 2014 650i Gran Coupe. I took the car in for an oil change and a tire that had been leaking air. They took care of the oil change and they also fixed the tire that had a nail in it. When I left, I had to drive to Sedona and I could feel that the car wasn't driving as smoothly as it did before I took it in for service. I thought maybe it was the pavement on the highway or possibly that the tire they fixed needed to be balanced again. I could feel the difference, but it wasn't so bad that I couldn't drive the car. The next day I left town for 9 days. When I returned and drove the car, it was still not driving smoothly. A few days later I was in the area of the dealership so I took it in. They gave me a loaner and said they would check it out. Later that day (Friday), Steve from the service department called and said that I had two bent rims that needed to be replaced and it would cost $2400. I let him know that the car was fine when I brought it in for service. He basically said that there was nothing he could do since it had been nearly two weeks since my car was in for service. I explained that I was out of town and there was absolutely no damage on the rims and that I had not hit anything that would cause bent rims. He basically said that there was nothing he could do but he'd have his manager (Brandon) call me. When Brandon called me, I explained my frustrations to him. He was nice enough on the phone but only said this was something I'd have to take responsibility for but he would see what he could do on the price. I also let him know that I had bought rim insurance when I bought the car. He kind of laughed and said "Good luck with that." Implying that the insurance they sold me is a joke and it seldom ever covers anything. We went down that road and sure enough, the insurance didn't cover the rims. Brandon then suggested that they have a local company that can straighten out bent rims and they would go ahead and cover that cost. I agreed and they had this local company look at the rims. Of course, my rims are too severely bent to be fixed. So, he said I need the new rims and he'd drop the price to $1300. I told him that was unacceptable because the car was fine when I brought it in. He said that there was no more he could do. I needed to get the car back (at this point they had it for a week) so I paid the $1300. I drove the car home and it now drives fine again. When I got home, I did find a few interesting things. I found a pair of women's sunglasses in the back seat and glitter all over the back seat. And, about 80 miles had been put on the car. Makes me wonder who was out partying in my car while it was there for a week? And, I'm still puzzled how two rims could get bent? Bottom line, they should have taken care of this. I'll never buy another BMW from them again and now the whole world gets to read about how poorly they treat their customers.
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