We have prepaid for a kayak rental but twice now when we try to book it, they are closed on the days & times that they list as being open.
Instead of just letting us hold onto the kayak an extra couple days until they are open again they said they would charge us for the extra days, even the day they were supposed to be open but are not. We would not be using them on those days because we are only able to go out to the lake for one day. They would just sit in our garage until Just Roughin It tells us they are back so that we cold return them. We shouldn't have to pay for their decision not to be open.
It's not like they would lose money by doing so because no one else could rent them when they are closed anyway.
Good business practice ensures more business by word of mouth.
We have 75 guests coming to town next month, many of who have asked us for recommendations on what to do outdoors. Of course we will recommend places and businesses where we have had good experiences.
I cannot comment on their Grand Canyon tours because this review only pertains to their kayak and paddle board rental and their business practice.