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| - South Hills Toyota has a horrible, horrible service department and service manager. I always serviced my hybrid there and had no issues until the ABS light came on. (Look up Toyota ABS issues...huge recall for some cars) They quoted me $5500 to replace the ABS unit, which was outrageous and more than I could afford, so I ordered the brand new Toyota parts myself (for half as much) from another dealer (Yark Toyota in Toledo) and took the car elsewhere to have the easily accessible and replaceable unit removed and re-installed. When I returned the car to South Hills Toyota to have the brakes calibrated, they refused to work on the car and claimed the other Toyota certified mechanic that did the work damaged something. They literally told me to come pick up the car and they never wanted to see it again. When I spoke to Scott, the service manager, he said that if I had approved the original $5500 quote, none of this would have happened, like he was teaching me some kind of lesson. I offered to pay for up to 10 hours of labor to get the brakes calibrated ($1000), but Scott said no. He did not want his mechanics spending any more time on it. Three things: 1. The service department was vindictive because I did not purchase the parts from them. 2. There may be some kind of 50/50 quota in the service department here to ensure that you pay as much on parts as you do on labor. If that is true, my service request did not bring in enough money, even with an authorization for up to $1000 in labor, so they simply turned it away. 3. It is possible that their technicians don't have the skill needed to calibrate/troubleshoot an ABS unit, or that the technicians there are simply too lazy to figure it out.
Update: I called the national Toyota number to see if I could get them to help. They would not help until they spoke to Scott at South Hills Toyota, who apparently told them that the parts I provided were purchased on eBay, which he knows is untrue. I purchased them brand new from Yark Toyota in Toldedo. Toyota corporate told me that I could take the car back to South Hills Toyota if I purchased the "correct, compatible parts" from South Hills Toyota and paid the $5500 ransom they wanted. In other words, Toyota corporate defended the crappy, vindictive behavior of this dealer because they believed what the dealer service manager told them.
After Scott at South Hills Toyota refused to work on my Highlander, I called Jim Robinson Toyota in Wheeling and carefully explained the situation. THey happily agreed to take a look at it. Wow! These guys know what they are doing and James is a world class service adviser. They had the brake issue resolved and the car ready to pick up within HOURS of the scheduled appointment time. So South Hills Toyota refused to fix my car because I didn't buy the brand new parts from them at inflated prices, then they flat out lied to Toyota corporate about the parts I purchased, than another dealer, Jim Robinson, 30 minutes away in Wheeling, fixed the problem like it was nothing.....because it was! This was all about South Hills Toyota being vindictive or, at the very least, their mechanics not knowing what they are doing.
Look, this is a 100% true story. This dealer service department is truly awful. Little things like wipers, inspections and tail lights, they are great at. But if ever anything major happens to your car, think twice before taking it to South Hills Toyota for service.
Again, I'm sure this negative review will generate another condescending response from this dealer. Whatever they say, at the end of the day they still refused to service a Toyota. Do you really want to give your business to that kind of dealer?
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