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| - Between my wife and I, we've lived in 14 zip codes since childhood, and never have we even dreamed of writing a review for a USPS - why would you, you can't shop around!
But this post office is the worst of those 14 by far! We have the issues that so many do, with mis-delivered, returned-to-sender, or lost mail. And the clusters in our development have the outgoing bins blocked off so we can't even mail letters conveniently. But most recently this location did not even follow the Federal guidelines for package delivery, which resulted in both my wife and I having to take time off of work. And the root cause was not the postal carrier or the desk clerks, but the supervisor AND the Gilbert Postmaster who were refusing to follow published guidelines.
It has gotten to the point where we had to finally call the USPS in Washington, DC and file a complaint. This was promptly marked as 'closed' by the Gilbert postmaster without him even calling me, so I have now escalated it to "Customer Relations".
Not that you can do much about your own mail delivery, but when possible I recommend you try another location. And if you have the slightest inconvenience or issue, I urge you to call 1-800-ASK-USPS. They are very friendly and maybe with enough complaints about this miserable location, we can get a new Postmaster, instead of the power-hungry misanthrope that currently has the job.
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