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  • To be fair, this one star rating may have more to do with a personality mismatch than a complete fault of the vendor, but let's divulge. The reason for the one-star review is due to their inability or unwillingness to listen to the customer, and their opaque process. This is the only conventional bridal salon that I visited, because they advertised rental gowns. I specifically asked for selections on rentals, and proceeded throughout the appointment thinking that all of the dresses I was trying on were for rentals. At the end of the appointment, I was told that I could only have a rental if the dress fit me as-is. This information was not shared with me until after the appointment. As a result, I spent the entire appointment trying on dresses that did not fit me, mistakenly thinking they were actual options, when they were not. I shared my vision for my dress at the beginning of the appointment, which was dismissed immediately. I asked for a tea length dress, or a cocktail dress, since my wedding was outdoors. I was told that those are "bridesmaids dresses," and that I didn't need to worry about the length because the dress could be bustled. Then a parade of huge ballgown dresses were brought to me, none of which fit my vision. Essentially, I was told that my idea for my wedding dress was wrong and forced to try on dresses that I had no interest in wearing. Eventually, I left and found a bridal salon that listened to what I wanted.
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