Service wise, I would give this place a 5 star. They usually greet me right when I come in, ask me if I have any questions, etc.
I ordered the medium plate with a choice of two meats and two sides. This is usually a good portion for me when I'm just the right amount of hungry. I got the Mochiko chicken and the spicy poke. Now, I'm not really the best judge of poke but this place is always a hit or miss. Sometimes it tastes bland, sometimes it's too spicy or just the opposite. I can say with confidence that their Mochiko chicken is one of the best I've had.
Their Mac salad is also delicious! Go crazy with their sauces because they leave it near the drink machine so you can take as much/as little as you want. My gf mixes the spicy and non spicy sauces. I, on the other hand, is a fan their spicy sauce. I practically drink that.
I wish they had other locations that weren't so far on this side of town.