Let's start off with some positivity: Friendly front desk staff.
Clean and orderly product display.
They seem to go over exactly what you want in a massage.
Now the not so positive (which is important in a massage environment):
I didn't enjoy my massage. I asked for medium pressure and it was definitely on the light side. I didn't walk out feeling "relaxed" when I usually do.
The sugar foot scrub add on takes times away from your massage, which for extra money, should not take away time, but give the extra 5-10 minutes just for that service.
As I'm sure most people are aware, they offer a monthly service/subscription for a fee.