If you don't have an appointment your wait can be a long one. I called before coming to this office and they told me that walking in are first come first service thing. I ask if I get there before one how long would I be waiting and the answer I got was not very long at all. Well I got there at 1240 and after a hour waiting they told me would be another 20 min. Ans indeed some of the ladies can be very snappy