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| - Very disappointed and surprised at the level of service, communication and overall quality of food from this location. I visited Via the drive-through for one of BK's current promotions (Whopper and Chicken Sandwich; 2 for $5 deal) plus ketchup and a regular fry. Was told to pull around to the front of the establishment to park and wait; no prob.
Unfortunately, it took 16 minutes for the employee to finally bring my food out. And when I asked if the ketchup I ordered was in the bag, he confirmed it was.
When I checked the order upon arriving at my destination (less than a mile away), there was no ketchup, the Whopper was stone-cold and the Chicken Sammy was smashed like someone had sat on it.
Not to mention, the Chicken Sandwich included, literally, 4 small pieces of wilted lettuce; Lettuce was Brown. That sandwich was very stiff and seemed like it had been sitting out for some time. The only item that was hot was the regular fry; however, there were just a few fries in the carton and there was actually a mini onion ring included by mistake.
When I immediately called in to provide qualitative feedback on the food and order, I got voicemail. Left 5 or more messages over a period of several weeks and no response from Burger King. Also, just now called and a voicemail option is not even possible because "Memory is full". So there you go. Not cool.
Extremely poor service, food quality and dining experience.
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