let me start off by saying i wouldnt have gave them a rating at all. company is very unprofessional. accepted their bid but when calling to let them know no one would call back. finally when someone did acknowledge me it was a run around for everything. final straw was mike came to my house to do tile work and was rude and berated my wife. so of course we fired them off the job. good price = horrible business practice. i filed a complaint with better business bureau and nv contractors board. i hope this helps somebody in the futere!!