This rating reflects the quality of service, not the quality of food which was good, albeit pricey.
We had a bad experience because the waitstaff are mismanaged, unorganized, and could care less. After ordering an appetizer, an hour later we asked if our mains were on the way and found out they hadn't been entered. This could have been handled better and avoided this shitty review..instead we ended up paying the full $75 for our bill and got our food in 'to-go' containers. In retrospect we should have just left. Will NOT be going back.. too bad because even in luke-warm containers the food is still good.
Who's the manager at this place? Couple of suggestions for that person if they exist: get more line cooks started before the dinner rush..train your staff in handing over tables at the end of their shift..policy should be that if a table has waited for over an hour adjust their bill!
Going to try one of the other 85 bbq places in TO..byeeeeee!