I didn't have the best experience with Rachel. There are a few things that happened that rubbed me the wrong way. I had my hair blonde but was going to gradually go darker. I specifically told her I didn't want a bold change and didn't want to be shocked. I asked her to do an all over color including roots. She took that to mean color the rest of my hair the same color as my roots (darkest brown). My hair was almost black and I told her that wasn't what I asked for but she didn't seem to care because she didn't offer to fix. I feel she didn't listen to me even when I brought in a picture she still didn't get it. Also one time she cancelled an appointment with me 15 minutes before my appointment and I had already driven 30 minutes out of my way so lost a full hour in traffic. I understand things happen so I was more than willing to give her another chance. Another time when bleaching my hair she left a ribbon or line on the top of my head although that she was willing to fix. All in all it wasn't worth the money and drive and I would not recommend.