Lovely store and atmosphere, however
1. We could overhear the manager semi-yelling at people in the back to hurry up
2. The eggs on the breakfast bagels looked cheap and microwaved
3. They forgot to put tomato on one of our breakfast sandwiches, and when we mentioned it, they took the bagel with unclean hands and sloppily opened it up, put on tomato, and and handed it back to us... It was really gross.
On the positive side, the coffee was good! But overall, it was a rough experience. We regretted not going to Panera...