Bad. Really bad. Not sure how a chain can be this bad, clearly the staff and management are not following the corporate guidelines. Every time I go in here it seems that I enter a universe where time seems to stand still, it just takes forever. If I had only a few minutes to live, I would want to go to this Panera because it would feel like an eternity.
Normally the experience is this: walk in, typically a line - one person working the register who appears to be lost or in some sort of trance. Order taken, typically there is some sort of mistake or just lack of intelligence to actually comprehend the order to fulfillment. Like ordering a bagel to go, and the order taker doesn't realize she needs to actually get the bagel. If I get a sandwich - which I don't anymore after finding hairs in my last one, it is typically a mixed bag, usually watching a crew of teenagers using the n-word to describe their bro's, joking around and generally being rude and oblivious to the fact that most people don't like to be around people who talk and act like that.
Overall this is the worst panera - ever. I doubt it will last with all the other wonderful cafe's and lunch places. Or it will thrive with the suburban crowd passing through or college kids that don't know of all the better places to eat in the heights.