Ok everyone I went in today 10/07/14 at 2pm not knowing what to expect at all from this place,since it's reviews were horrible, and to my surprise the two gentlemen working were friendly . I was greeted as I walked in, one of the men walked right over and showed my what to do to print a label ,then offered paper for my box when he saw it wasn't full. They were both very polite and I'll go back to ship there, they were way way more helpful then some of the smaller stores I've shipped from. It was organized in there, quick,and easy. I'm not real sure why all the bad reviews but I thought they were great!