When I saw the IMA and engine lights turn on in my Hybrid Honda Civic, I was dreading going into the shop because I know how rude car servicewomen and men are, especially when it comes to issues covered by warranty. So you can imagine my surprise when I was greeted by Carol G who nicely went over all the paperwork and asked me if I wanted a free car wash. Uh, YES!
I was told it'd be a few hours and that I would receive a a call when my car was ready. Let me first tell you how many times I've been told that I'd receive a call and have not, and had to call myself--A LOT. Instead, Carol gave me a call an hour later and told me my car was ready, early.
They were so great and friendly. Wonderful customer service.