Friendly, meticulous, flexible! I called in 20 minutes early to see if they could do two manicures at 6 p.m. on a Wednesday. They had space. We got there five minutes late, said I was doing my nails for my wedding. My French manicure was one of the fastest (probably done in 25 minutes) and most meticulously done I've ever had, including some pretty pricey salons in Palo Alto, CA. My friend had never had a manicure, and she picks the skin around her nailbeds pretty badly -- but the lady helping her was SO careful and thorough in cleaning up her fingers! In fact, her French took almost an hour, the lady was so thorough. And her French looked great, too. Really clean and precise, same as mine. The man who owns or manages the place was also super friendly and chatty. Just all in all a great first time experience.