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| - I went to this Midas location last week after hearing a terrible grinding noise coming from my car. Assuming it was needing new brake pads, I went onto Groupon and purchased a brake pad bundle coupon for $75.
I went for my scheduled appointment and was very upfront when handing over my keys that I specifically wanted to look only at replacing my brake pads, and (in a nice way) didn't want to get yanked around for whatever else was magically found wrong with my car.
I handed my key to Nick, who said if he found any additional items, he would not be able to work on my car. I immediately figured that I wouldn't get my car fixed, because they can ALWAYS find something wrong with your vehicle.
Sure enough, he came back and said that there's "absolutely no way" that he could fix my brake pads because they "fell off" 500 miles ago. Which is interesting he knew this, considering my car hadn't been lifted off the ground yet, so he must have a very acute sense of hearing.
He said that my rotor was cutting into the calliper system and that if I drove another 20-25 miles, my car would stop braking completely. He said that I would not be able to drive my own car home and that the only means possible of leaving the shop would be on a tow truck.
Now, I realize that my brakes were not well, but that's my extent of knowledge on cars, and I think he knew that, because it was a total scare tactic move to tell me my brakes would give out completely.
He then told me my best bet would be to refund my $75 groupon and invest in their brake bundle. It was originally $189.99 but he dropped it to $149.99 "just for me" and said that would cover brakes. Then said i needed two new callipers (even though only one rotor was thinned out?) and those would be $54.99 each. And did the math and it came to $259.97.
I figured that was too good to be true and asked what the catch was, and whether or not the price would jump. His response was that with tax and everything else, the total would come to $500.
How? How would it double in price?
I asked to leave my car there overnight and to not start work on it. He said that he could "get one of his guys" to give me a ride home, or call an Uber. While that's generous? It seemed to cross a very obvious line of customer service don'ts.
I left and went back the next morning with my dad. We walked in and asked for the key, and Nick went from friendly and helpful to no eye contact, and wrote up a detailed report mentioning that he told us not to drive it and that we should work on it there.
Printed that and did some more typing.
He then let us know that he uploaded my dangerous brakes onto carfax.com. He didn't let us know that he was doing that until after he had already submitted it, tarnishing my car for future selling or trade-ins.
Left, went to AutoZone and got brake pads for my car, some brake pads for my dad's car, and a singular rotor for the driver's side of my car for less than what I paid for my groupon.
It took my dad less than an hour to take off and replace everything. Where we found that my car in fact still had brake pads, and they did not fall off 500 miles ago.
So while I understand the markup on products, and the cost of labor-- I would like to know how a self-proclaimed handyman can fix my brakes in less than an hour for less than $100 and it would've cost $500 to get my brakes done at a "prestigious" chain where people are paid to know what they are doing?
I would absolutely never recommend people going to this Midas location. I believe that they were trying to take advantage of me for not knowing a whole lot about the mechanics of cars, and using scare tactics to get me to use their services and to spend hundreds of dollars more than necessary. Completely unprofessional, and rude. I wish zero stars could be an option.
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