To start with, I have very curly hair and NEVER like my hair whenever I get it cut. Until now!! Frances cut and styled my hair and honestly, my hair has never looked so good. She really took the time to really listen to my hair concerns and even helped me with styling tips. The environment inside is busy and sorta dizzying, but when you sit with your stylist, it's all about you and everything else just fades away. I am so happy I went to THORPS, and I am actually excited to go back and get my hair cut and colored by Frances again (seriously, I have never said that about any haircut, ever)! Thank you Frances!