J Crew is the proverbial mixed bag. Maybe I'm spoilt. When I lived in the Philadelphia area, the King of Prussia team was exceptional. They knew the true art of selling, which is establishing a connection and offering a variety of choices. Perhaps the Scottsdale store is simply understaffed or the people aren't invested in their jobs. I am not certain what it is. Every time I have visited--and I like to give a store several times to wow me--the employees are rushing around or chatting amongst themselves, just at two extremes. No one seems very happy to be there.
At the end of both extreme is faulty customer service. There is no sense of urgency or even of building. Grab a shirt and you might wander around with it for a long time before someone wants to put it on the fitting room door. The only time you do draw attention is when you scoop up a bunch of items, and then, the associates seem to be wanting to fight for the sale. I love me some J. Crew, no doubt. They are classic and yet current. I would love shopping here more if the Scottsdale store could shore up their level of service with what the KOP location is doing.