(Original review)
Those subtle few that have the unfortunate experiences that need to write these reviews is a troubling feeling. I hate saying anything bad or sharing negative thought. But I am so incredibly irritated with this company I downloaded this app just to share my experience. Sure they probably do good most of the time but here's my experience.
I spoke with Tom after vigorously searching for the cheapest company to do my stairs. Usually it's this place but I'll share that later on. Anyways after proper measurements and discussion on choosing cat tail for my product ton was on point with his customer service skills and got me a bid. (This was done roughly 6-8 weeks ago) I explained to Tom I was in and out of town constantly due to my job. He fully understood and told me he would save my information and also told me to come in even if he wasn't there and tel them the product and address and 425$ would cover my small 12 stair enclosure. Seemed like a great price and he was really attentive so I agreed and told him I would be back in town several weeks later. I showed up on a Saturday and Tom wasn't there he was out due to someone being sick (I totally understand) but my time is really valuable and short so I asked the other gentlemen (Hispanic salt and pepper hair with a black mustache) to help me. He seemed troubled like he didn't have any time for me but ok I'm a contractor myself I can understand being busy totally cool. He proceeds to tell me to leave and come back just to talk to Tom...... I'm sorry what?!?!? So we can't work together as a team and pull up other contracts?? Makes no sense to me. So I then say wel I have all the physical measurements and Tom told me it's ok to see any of you but tell them that he sent me and this is the material and price even if he wasn't there!!! So I threatened to take my business elsewhere and he sighs and started to halfway look through tons desk to "try to find" my paperwork. He didn't even go through half the stack before he got inpatient with me and said he was sorry but I have to waist my time on another day when ton is here. This lead me to believe he didn't even want to help me. I got irritated and reassured I have the exact measurements and am willing to pay up front and if the measurements were slightly off I can pay the difference. So he said ok and started to take measurements from me. He asked the necessary questions. He got to the part where what am I paying them to put over the carpet at the stairs edge. I told him I was a contractor and I would install my own custom MDF boards over the carpet and he dropped his pen and said what?!? I told him I wasn't paying for them to cap my carpet edging. And Tom agreed to this earlier I don't know why this guy got all upset but he then said he wasn't doing "just the carpet" so since I'm not paying for additional services your going to throw my business out?!?!? Is 400$ not enough money for your commission checks bud???? I got so freaking irritated.
And for the owner this isn't your competition, this WAS a 3rd time returning customer who will NOT be using your company for my carpet any longer. Your sales person was a jerk, impatient, and very short with me. He didn't even take the time to properly research my inquiry and wanted to charge me more money then I was even quoted my several other companies.
ridiculous. Just plain selfish and ridiculous.
(Edited review)
After I spoke with Tom again he still came out and I gave them the work. Tom told me 425 and the order came out to 438 or so (due to tax). Tom is a great guy and does great work but I'm still upset the owner didn't apply any discount as she stated she would, and I asked Tom and basically told me it was between me and her..... I'm sorry but it's not my job to talk to your boss to ask her for a discount it's yours buddy..... the guys did a great job can't deny their skill set to apply flooring on my stairs. But the miscommunication and treatment was still sub par. So I gave the extra Star for the apology, but I wasn't given the discount and the order was written more then my quoted price. So that's my update folks. Just be sure to be very clear with them when doing business. Get what you need get them set in a price sign and I'm sure from there they will do ok.