READ THIS REVIEW..... if you are willing to do the following:
1) support a local business
2) have a knack for bitter and angry women
3) take time of work... meaning a whole day of work
4) be on call and not do anything until they come to your home
5) be hung up on
6) PAY for crappy service...
a lady from this 7 person office calls me in reference to a service that was schedule between 1-4 pm , this was per the property manager.. However there was a miscommunication between the business and the manager all I knew was it was between 1pm to 4pm.
i was on my way to the house to take care of the issue .. Before i forget to mention this ...
A lady calls me at 12:50 asking me how far was I from the home ... i answered give me 15 minutes (I was still thinking about the 1-4pm time slot) she then said you know this is not going to happen , the property manger this the property manager that ... this is ridiculous and you guys should've been there and went on and on and on and on ... and she was on my cars bluetooth on blast with my 11 and 9 year.... and i said well i apologize for that i will there as soon as possible.. then she said .. no... its not going to happen ma'am not today ... this is not going to happen ma'am .. she uses the word ma'am like she was to say *insert profanity here* , then i asked how can we resolve this maybe if we can work on rescheduling (first of all WHY am I as the consumer would be trying to make things work when she was standoffish to begin with? IDK maybe i am still hoping for world peace) ... and she was like ugh no I need to call American Home Shield and the owner I don't know this is ridiculous.. and I asked well can we get a time maybe for next week and then call us if its possible or not and she NO MA'AM I AM NOT GOING TO THAT all loud ..... and asked ... excuse me did I say something to offend you??? and here goes........SHE HUNG UP! i called back and she said YES I HUNG UP ON YOU and hung up again !
I was disappointed with the property manager and made sure he knew I felt, however Angry lady's action was uncalled for... wow ,now i know why some people pay a premium for larger companies ... since this will not be tolerated.
When i read the review from Mollie C .... why am I not surprised?
The following has been done:
1) filed an executive complaint with the BBB
2) a copy was sent to American Home Shield and the FTC , just in case this company tries to make a quick buck....and ask for the $75 deductible
2) a letter to Mr. Little , the owner and according to the grumpy lady on the phone he was the "technician" he that was waiting....
do
I guess if the owner of the company is performing the service .. you need to bow down to him ... its like the president of the United states is doing you a favor and exempted all taxes due for you and your family....SCORE!
this is the worst service I have received .. better yet treatment from a COMPLETE stranger.